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About us
The company is headquartered in Svalöv, Sweden.
The company's postal address is Teckomatorp 7, 26833 Svalöv, Sweden.
Nova Nails Supply is a brand owned by Enova Commerce AB (registration number 559074-3364, VAT number: SE559074336401)
If you want to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you as soon as possible.
Orders
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, invoicing and delivery address.
If there is an error in the order confirmation, you must contact us immediately via e-mail to [email protected]
Products
You who use these products without proper training do so at your own risk.
This means that these products require knowledge for correct use. It is also the customer's responsibility to ensure that treatments are only carried out by staff trained for the task.
Products for "professional use only" may not be resold or used for any purpose other than the treatments the customer is entitled to provide.
The colors of the images may vary depending on the screen settings, therefore deviations may occur.
SAFETY DATA SHEETS ARE AVAILABLE FOR ALL PRODUCTS SOLD BY US. E-MAIL: [email protected]
Delivery
For customer in Sweden
Our normal delivery times are 3-5 days. NOTE! Orders on weekends are sent the following Monday at the earliest.
If delivery delays occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]
Unopened packages / orders will be charged an additional fee for returns, as well as administrative handling. How large the quantities are depends on the specific order.
For customers in Europe and others
Our normal delivery times are 3-7 days. NOTE! Orders on weekends are sent the following Monday at the earliest.
If delivery delays occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]
Uncollected packages / orders will be charged an additional fee for returns, as well as administrative handling. How large the quantities are depends on the specific order.
Price
All standard prices in the store are stated in SEK and all prices are exclusive of 25% VAT. You can choose another currency by using our converting function on our site.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
For customers in Sweden:
VAT of 25% will be added to the checkout.
For customers in the EU:
Europe private customer:
VAT of 25% is added to the checkout.
For business customers with a valid VAT number:
Enter your VAT registration number at checkout, the system automatically deducts VAT
Check yourself if the VAT number is valid here: https://ec.europa.eu/taxation_customs/vies/
For customers in Norway:
No VAT is added to the order in the online shop.
Duty, duty and tax
When you order from Nova Nails Supply, you are responsible for the product being legally imported to the destination.
The consignee is the importer of record and must comply with all laws and regulations of the destination. Orders shipped within or outside the European Union may be subject to import taxes, duties and charges levied by the country of destination. The recipient of an international shipment may be subject to such import taxes, duties and fees as are levied when a shipment reaches the recipient's country. Additional customs clearance fees must be paid by the consignee. Nova Nails Supply has no control over these fees, nor can we predict what they may be.
Customs policies vary widely; contact your local customs office for more information. When customs clearance procedures are required, this may cause delays beyond our original delivery estimates.
Returns and exchanges:
When you buy goods on the website, you as a customer have a statutory 14-day right of return or exchange that applies from the moment you have received/ collect the items.
You must notify that you regret it. The message must be sent to us [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 14 days following the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products are therefore sent well packed and in original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value when it is used or damaged.
The right to return / exchange does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailored especially for you or has a distinct personal touch according to your wishes.
Services that have been completed and where you have expressly agreed to start the service without right of withdrawal.
Goods that can quickly deteriorate, e.g. food.
Single issues of newspapers or magazines.
Complaint:
We inspect all products before they are shipped to you. Should the product still be damaged or delivered incorrectly when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the fault free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the error has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you state your name, address, e-mail address, order number and a description of the error.
If we do not correct the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product, damages may occur due to improper / professional use of products.
We are not responsible for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
In addition, no responsibility is taken for any changes to products / product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make typographical errors on this website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products, as some color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about cookies
According to the Electronic Information Act, visitors to a website for informational purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. You can set your browser to automatically reject cookies. More information is available on the Swedish Post and Telecommunications Authority's website.
The Personal Data Act GDPR
We protect your personal data and your privacy in accordance with the Personal Data Act (1998: 204). We do not save your customer information for anything other than completing your order. As a customer, you can always request corrections, extracts and that we delete your information from our register.
Changes to the general terms and conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to General complaints, see arn.se. For residents of an EU country other than Sweden, complaints can be sent online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the equivalent dispute resolution body.
Disputes concerning the interpretation or application of these general conditions shall be interpreted in accordance with Swedish law.